INET'99 Proceedings

1. E-Commerce & E-Business

Keeping Customers Happy in Cyberspace

  1. Distributing E-Coupons on the Internet
  2. Knowledge Platform for Electronic Customer Care
  3. Brokering Automated Enterprises
  4. A Process-Oriented Framework for Efficient Intranet Management

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Connecting the Unconnected: How to Foster Universal Internet Access


The Politics and Economics of Peering and Interconnection