1. E-Commerce & E-Business

Keeping Customers Happy in Cyberspace

1. Distributing E-Coupons on the Internet
   • Rangachari ANAND, IBM T. J. Watson Research Center, USA
   • Manoj KUMAR, IBM T. J. Watson Research Center, USA
   • Anant JHINGRAN, IBM T. J. Watson Research Center, USA
2. Knowledge Platform for Electronic Customer Care
   • Christoph M. JANSEN, University of St. Gallen, SWITZERLAND
   • Eva-Maria WIEMANN, University of St. Gallen, SWITZERLAND
   • Volker BACH, University of St. Gallen, SWITZERLAND
3. Brokering Automated Enterprises
   • Jerry FOSS, Marconi Communications Ltd., UNITED KINGDOM
4. A Process-Oriented Framework for Efficient Intranet Management
   • Roland E. SCHMID, University of St. Gallen, SWITZERLAND
   • Thomas M. KAISER, University of St. Gallen, SWITZERLAND
   • Volker BACH, University of St. Gallen, SWITZERLAND
   • Hubert ÖSTERLE, University of St. Gallen, SWITZERLAND